FAQ's

WHAT DOES “LUEUR” MEAN?

Lueur is French for “Glow”.

HOW CAN I CONTACT YOU?

Email us at lueurthelabel@gmail.com for all enquiries. You will receive a response within 24 hours. 

HOW MUCH IS SHIPPING IN AUSTRALIA? 

We charge a $11 flat fee on all domestic standard shipping orders. Free standard shipping applies on all orders over $49.99 AUD. This will automatically be applied at checkout.

All other shipping costs for domestic orders are calculated at checkout. You will have the option of Standard and Express shipping throughout Australia.

Please view our Shipping Policy for more information.

HOW MUCH IS INTERNATIONAL SHIPPING?

All shipping costs for international orders will be calculated at checkout. 

Please view our Shipping Policy for more information.

ARE YOUR PRODUCTS CRUELTY FREE?

Absolutely! We love our furry friends and do not do any animal testing.

ARE YOUR PRODUCTS VEGAN?

Yes! All of our products are 100% Vegan.

ARE YOUR PRODUCTS ECO-FRIENDLY?

We strive to ensure our products are as eco-friendly as possible! We opted to package our products in a clear and reusable pouch. All of our packaging is 100% recyclable. We will continue to aim for industry-leading practices when it comes to environment sustainability. 

DO YOU OFFER WHOLESALE?

Yes we do! Please get in contact via email at lueurthelabel@gmail.com for more information. 

WHAT ARE THE INGREDIENTS?

Aqua, PVP, Propylene Glycol, Cetearyl Alcohol, Glyceryl Stearate, Paraffin, Copernicia Cerifera (Carnauba) Wax, Euphorbia Cerifera (Candelilla) Wax, C15-19 Alkane, Microcrystalline Wax, Stearic Acid, Triethanolamine, Phenoxyethanol, Hydroxyethylcellulose, Xanthan Gum, Methylparaben, Tocopheryl Acetate, Ethylhexylglycerin, Propylparaben, Disodium EDTA.